Rent at your own risk: why you should skip renting a car from Enterprise

Enterprise Rent-A-Car Bill Ripoff

I’m hoping that by sharing this it’ll help someone avoid lots of hassle.

Enterprise Rent-A-Car has a new policy: charge for the whole day/rental period even if you decide not to take the car. It’s not on any of their paperwork, but this is, apparently, the way they are doing things now. That’s what I was told by the Danbury, CT store on Federal Road.

Here’s the brief version: Nathan and I rented a car. I ended up getting sick, and we cancelled the order. Unfortunately, I had signed the paperwork. We offered to pay a fee. The delivery person said, “no problem, we understand, we’ll cancel it.”

Nope, they didn’t. They charged my credit card for a full day’s rental–$108. When I called to complain, the gentleman explained this is their new policy because “well, for those couple of hours, we couldn’t rent the car to someone else.”

Let me make this clear: I don’t mind paying a fee. I’m not paying for 24 hours when I had the car “tied up” for only two or three.

Because Enterprise wouldn’t reverse the charges, I reported it as fraud to my credit card company. They investigated—and agreed. At which point, Enterprise sent me a bill with a threatening note that it will compound interest and fees.

Just be aware of this new policy they have and rent at your own risk. #enterprisewellripyouoff

About kristipetersenschoonover

A ghost story writer who still sleeps with the lights on, Kristi Petersen Schoonover’s fiction has appeared in many magazines and anthologies; her traditionally published books include a short story collection, THE SHADOWS BEHIND. She was the recipient of three Norman Mailer Writers Colony Residencies and holds an MFA in Creative Writing from Goddard College. She serves as co-host of the DARK DISCUSSIONS podcast, as founding editor of the dark literary journal 34 ORCHARD, and is a member of both the New England Horror Writers and the Horror Writers Association. Follow her adventures at kristipetersenschoonover.com.

Posted on December 1, 2017, in Deep Thoughts & Fun Stuff and tagged , , , , , , , . Bookmark the permalink. Leave a comment.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: