I’m hoping that by sharing this it’ll help someone avoid lots of hassle.
Enterprise Rent-A-Car has a new policy: charge for the whole day/rental period even if you decide not to take the car. It’s not on any of their paperwork, but this is, apparently, the way they are doing things now. That’s what I was told by the Danbury, CT store on Federal Road.
Here’s the brief version: Nathan and I rented a car. I ended up getting sick, and we cancelled the order. Unfortunately, I had signed the paperwork. We offered to pay a fee. The delivery person said, “no problem, we understand, we’ll cancel it.”
Nope, they didn’t. They charged my credit card for a full day’s rental–$108. When I called to complain, the gentleman explained this is their new policy because “well, for those couple of hours, we couldn’t rent the car to someone else.”
Let me make this clear: I don’t mind paying a fee. I’m not paying for 24 hours when I had the car “tied up” for only two or three.
Because Enterprise wouldn’t reverse the charges, I reported it as fraud to my credit card company. They investigated—and agreed. At which point, Enterprise sent me a bill with a threatening note that it will compound interest and fees.
Just be aware of this new policy they have and rent at your own risk. #enterprisewellripyouoff